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Stakeholder work for the benefit of our customers

Stakeholder responsibility comes under the UN Sustainable Development Goal of peace, justice and strong institutions (16).

The PRH has set itself the following stakeholder responsibility objectives:
  • Our stakeholder work is goal-oriented and effective
  • We play a proactive role in a variety of different networks (for the benefit of our customers) and our stakeholder work is on a strategic and goal-oriented basis.
The PRH finalised its new strategy in spring 2023. The strategy consists of five objectives: Working for the customer, We advance and develop, Our data are useful, We are an attractive employer, and We act in networks. Strategic programmes have been drawn up to promote the objectives, and they will be implemented between 2023 and 2028.

The strategy work was based on an identified need to renew and develop the activities in accordance with constantly changing external factors and customer needs and stakeholder expectations.

Our stakeholder work has a significant impact on our customers. In order to successfully carry out our tasks and services, we must engage in close interaction and cooperation with our stakeholders. 

Our key stakeholders include other government agencies, ministries, business organisations, Nordic agencies in our sector, EU and other international agencies as well as numerous partners.

Involving stakeholders in the development work

In 2023, we continued the overhaul of the online service at for trade register notifications, which is our most popular service. Now it was the turn of the change notifications for housing companies and mutual real estate companies. The overhaul work is very important because these notifications are relevant to a large number of Finns.

Online trade register services for housing companies are also closely connected to the Residential and Commercial Property Information System maintained by the National Land Survey of Finland (NLS). For this reason, there was close cooperation between the PRH and the NLS in both planning and technical matters. The aim is to ensure easy-to-use real estate services for our joint customers.

Extensive cooperation with the Finnish Enterprise Agencies also continued during the year. The aim is to support companies at all stages of their operations, starting from the establishment process.

The PRH has acted as the coordinator of the Real-Time Economy project launched in 2021. The aim of the project is to create preconditions for a digital economy in which the processing of business transactions and transfer of information are based on defined structured information across different actors. The other coordinating authorities are the Digital and Population Data Services Agency, Statistics Finland, State Treasury and the Finnish Tax Administration.

The continuation of the project after 2024 and the achievement of its objectives depend on the continuation of funding, on which no decisions have yet been made. Read more about the Real-Time Economy project.

Stakeholder objectives derived from our strategy

Influencing in networks is one of our strategic objectives.

In accordance with the programme, the PRH will promote the impact of its stakeholder work and networking in the next few years in the following ways:

  • We will update our stakeholder strategy and policy and set out clear objectives for the work carried out in domestic and international networks.
  • We updated our stakeholder strategy in 2023 but the discussion on the matter in the PRH’s management group was postponed to 2024.
  • We will work together to influence legislation in our sector so that regulation is simplified and the administrative burden on companies eased.
  • To achieve this aim, we must organise and plan our networking and ecosystem work more efficiently. We will start the work in 2024.
  • We will engage in extensive cooperation to enhance awareness of intellectual property rights (IPR), especially among small and medium-sized enterprises.
  • In 2023, we worked together with a large number of stakeholders to increase awareness of intellectual property rights among small and medium-sized enterprises. Our partners included Ornamo (the Finnish expert organisation in the design sector), Federation of Finnish Enterprises, the Copyright Information and Anti-Piracy Centre (CIAPC) and Kopiosto. 
  • Cooperating with sectoral interest organisations, we also carried out the information campaign ‘Aineettomia tarinoita’ (IP stories) to make entrepreneurs more aware of the importance of protecting design content (especially design rights). A substantial part of the funding for the campaign came from the European Union Intellectual Property Office (EUIPO).
  • We measure the extent, quality, partner satisfaction and impact of our networking so that we can provide better services for our customers and society at large.

Proposals for acts of responsibility

The PRH staff members submitting the following proposals for acts of stakeholder responsibility received a small award:

  • Cooperating with the partners to make the results of stakeholder work more visible