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The Finnish Patent and Registration Office (PRH) achieved most of its goals for 2023.

Our financial situation remained stable due to higher than expected income from fees. However, maintenance and updating of essential information systems is boosting our expenditure and investment needs.

The PRH finalised its new strategy in spring 2023. Based on a comprehensive analysis of the operating environment, a number of internal workshops and results of external surveys, the PRH adopted ‘Ever better services in our customers’ interests’ as its vision.

The strategy consists of five objectives:

  • Working for the customer
  • We advance and develop
  • Our data are useful
  • We are a popular employer
  • We act in networks.

We will prepare development programmes for the coming years, which contain projects and other measures promoting our strategic objectives.

With our new strategy, we will continue our work to provide our customers with better services by focusing on such areas as customer insight, digital and easy-to-use services, and better-functioning processes.

As in previous years, customer satisfaction with our services remained at high level. We continued the work to strengthen the customer-oriented nature of our activities. We defined and introduced the customer-centricity maturity model. Using the maturity model to measure our customer-centricity provides an overall picture of our customer orientation and helps us to focus our development work on areas and functions with the greatest need for improvements.

We promoted responsibility work by defining objectives for each of our responsibility areas for the period 2023–2028. The personnel were invited to participate in the process and to suggest concrete measures to meet the objectives. Some of them were selected for promotion from 2024 onwards.

Competent and committed personnel of the PRH play a key role in carrying out the work. Job satisfaction in our agency reached record high levels.

The PRH has been responsible for coordinating the Real-Time Economy project, which was launched in 2021 and which will continue until the end of 2024. The aim of the project is to create preconditions for a digital economy in which the processing of business transactions and transfer of information are based on defined structured information across different actors.

During 2023, the project work continued in such areas as the promotion of e-receipts and the planning of the digital economy ecosystem. Further work and achieving the objectives after the project will depend on adequate funding.